Welcome to the new Jigsaw@work blog, where we will be keeping you up to date with the latest news from our world of learning and development
Today, it has been one of those rare occasions, that I got to spend in the office.
Returning after the Easter holiday, as an intovert, I just wanted to slide gently back into the swing of things. The day started well, with a 6.15am walk out on in the 330 acres of beautiful parklands which surround the Jigsaw@work offices. It was a lovely sunny, but cold(-2) morning, but with a young pup to keep pace to, I didn't really get much of an opportunity to feel the cold.
Returning to the office for a bowl of hot cereal and then into my emails.
Sadly the peace was not to last, I think all of the telesales organisations have been on double commission today, as I was inundated with call after call of people, I have never spoken to before, enquiring in a most insincere manner about how I was feeling and had I had a great Easter.
This got me round to thinking:
When I speak to my clients, do I sound as uninterested as my callers did? I sincerely hope not
When I work with participants on our workshop programmes, do we stress enough the importance of genuine interest in the client?
Why don't organisations invest in developing their most valuable resource to be able to anticipate from the clients early responses their preferred style. Are they chatty, individuals who will value the small talk or are they straight talking, cut to the chase individuals, who become irritated by idle chit chat?
The result of my experiences this afternoon was that the organisations who were calling, instead of their people building rapport with me which would then have given them an opportunity to sell their wares to me, they ended up totally alienating their organisations and lost the chance of any sale.
What a waste of company money and resources?
If you would like to know how easy it is to develop the skills of your most valuable resource, your people then visit www.jigsawatwork.com
Tuesday 25th March
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